diff --git a/external/access/lums-passwords/lums-passwords.md b/external/access/lums-passwords/lums-passwords.md
index e7488deea8060c425774ee2258b91056e86fc55f..0533fe1647075b241c100aaae6e24ef8aedfa89d 100644
--- a/external/access/lums-passwords/lums-passwords.md
+++ b/external/access/lums-passwords/lums-passwords.md
@@ -41,7 +41,7 @@ This serves for internal authentication for resources provided by the LCSB, e.g.
 
   1. The account holder must have an account manager assigned , who is a LCSB/DLSM member.
 
-  2. The account manager should request the account on serviceNow by signing a form that contains:
+  2. The account manager should request the account on ServiceNow. A form with the following information will then be created, which the account manager must sign:
 
   
       * The full name of the account holder,