external/access/lums-passwords/lums-passwords.md

 ---
-order: 200
+card_order: 200
 layout: page
 permalink: /external/access/lums-passwords/
 shortcut: access:lums-passwords
 redirect_from:
   - /cards/access:lums-passwords
   - /external/cards/access:lums-passwords
+  - /access/lums-passwords
+  - /external/external/access/lums-passwords/
 ---
 # LUMS account
 
 In addition to the standard university account, LCSB researchers and external collaborators are provided with the LUMS (LCSB User Management System) account.
 This serves for internal authentication for resources provided by the LCSB, e.g. LCSB hosted [GitLab](https://gitlab.lcsb.uni.lu), LCSB [OwnCloud](https://owncloud.lcsb.uni.lu) storage or access to virtual machines.
 
-## Requesting LUMS account
+## Requesting LUMS account as LCSB/DLSM members
 
   1. Go to [service.uni.lu](https://service.uni.lu).
 
@@ -23,12 +25,35 @@ This serves for internal authentication for resources provided by the LCSB, e.g.
      *  Choose **LCSB** ticket service:<br/>
 <img src="img/lums_ticket-main.png" height="300px"><br/>
 
-     *  Navigate to **"BioCore: Application Services"** and choose **"[Request for] a new LUMS account**:<br/>
-    <img src="img/lums_ticket-request.png" height="300px"><br/>
+      *  Navigate to **"LCSB IT: Account Management Services"**, choose **" LUMS- New account"** and fill the [Form](https://service.uni.lu/sp?id=sc_cat_item&sys_id=c536257ddb336010ca53454039961936&sysparm_category=6b76697ddb336010ca534540399619f8):<br/> 
+    <img src="img/lums_ticket-request.png" height="350px"><br/>
 
      * If you know already to which services you need access, please specify it in the ticket.
 
-In case you are not a member of the university, please ask your collaborator at the university to request the account for you.
+## Requesting LUMS account as external collaborator, UL members or  UL student
+
+* In case you are not a member of LCSB/DLSM, please ask your collaborator at LCSB/DLSM to request the account for you. You will need to provide an institutional email address. 
+* Once the account is created, you will receive an email with your new LUMS account details and how to access services and VMS.
+
+## Requesting LUMS account for externals collaborators, UL members or UL students 
+
+ When the account holder is an external collaborator,  UL member (but not a LCSB/DLSM member), or UL student :
+
+  1. The account holder must have an account manager assigned. The account manager has to be a LCSB/DLSM member.
+
+  2. The account manager should request the account on ServiceNow. A form with the following information will then be created, which the account manager must sign:
+
+  
+      * The full name of the account holder, 
+      * The institutional email,
+      * and the validity period of the account, otherwise the  account will be valid until the 31st March of the following year. 
+
+  3. Access to Owncloud and GitLab needs to be approved by the account manager and access to other services or VMs need to be approved by the service or VM owner.
+
+  5. At the end of the account validity, the account manager must sign a new form (as specified in step 2) in order to extend it.
+  > In case the assigned account manager changes, the new account manager must also sign a new form immediately and confirm the access permissions by informal approval.
+  The assigned account manager must fulfill the criteria in 1), otherwise the account will be disabled immediately. 
+
 
 ## (Re-)Activating LUMS account upon receiving credentials or after password reset
 

external/access/passwords/passwords.md

 ---
-order: 300
+card_order: 300
 layout: page
 permalink: /external/access/passwords/
 shortcut: access:passwords
 redirect_from:
   - /cards/access:passwords
   - /external/cards/access:passwords
+  - /access/passwords
+  - /external/external/access/passwords/
 ---
 # Managing your passwords
 

external/access/vpn-access/vpn-access.md

+---
+card_order: 400
+layout: page
+permalink: /external/access/vpn-access/
+shortcut: access:vpn-access
+redirect_from:
+  - /cards/access:vpn-access
+  - /external/cards/access:vpn-access
+  - /access/vpn-access
+  - /external/external/access/vpn-access/
+---
+# VPN connection
+
+VPN is used to access the servers that are hosted at the LCSB, but are not reachable "externally" from the internet, such as the [pre-publication check page](https://publications.lcsb.uni.lu) and the internal version of the [How-To cards](https://howto.lcsb.uni.lu). VPN uses the same user login information as the university active directory account (i.e., the same as used for Fiori, ServiceNow and Outlook e-mail), and is available automatically for all employees.
+
+
+## Download and start the VPN
+
+Once you have reset your VPN Password, please download VPN client from [vpn.uni.lu](https://vpn.uni.lu/).
+
+**ENTER**
+
+1. Username - firstname.lastname
+2. Password - Password you have set for VPN
+
+**Note**- If firstname.lastname does not work, give a try with firstname.lastname@uni.lu
+<img src="img/vpn-download.png" height="300px"><br/>
+
+Then depending on your distribution of OS, it will suggest you a link to download.
+<img src="img/vpn-download-01.png" height="300px"><br/>
+
+
+## Troubleshooting
+
+Despite establishing the VPN connection, if you still cannot reach the internal websites and How-to cards, please make sure that you **do not use a custom DNS configuration**. The DNS configuration can be displayed under the **privacy and security options of your browser** or the **network settings of your operating system**.
+
+<img src="img/dns-settings.png" height="300px"><br/>