Merge branch 'kc-lums-account-update' into 'develop'

lums account request update

See merge request !498

external/exchange-channels/owncloud/owncloud.md

@@ -16,7 +16,7 @@ redirect_from:
 
 ## Obtaining a LUMS account
 
-A LUMS (LCSB User Management System) account is needed in order to use LCSB ownCloud. LUMS accounts for LCSB staff are normally created within the first few days of starting work at the LCSB. In addition to staff, researchers at Partner Institutes may be given LUMS accounts. If you want to create a LUMS account, or require support, you should contact [LCSB admin team](mailto:lcsb-sysadmins@uni.lu).
+A LUMS (LCSB User Management System) account is needed in order to use LCSB ownCloud. LUMS accounts for LCSB staff are normally created within the first few days of starting work at the LCSB. In addition to the staff, researchers at partner institutes may be given LUMS accounts. To create a LUMS account, please open a ticket on [ServiceNow](https://service.uni.lu/) under the category LCSB IT -> BioCore -> Account Management Services -> [LUMS - New account](https://service.uni.lu/sp?id=sc_cat_item&sys_id=c536257ddb336010ca53454039961936&sysparm_category=6b76697ddb336010ca534540399619f8).
 
 ## Using LCSB ownCloud