Merge branch 'lums_card_external_request' into 'develop'

Lums card external request

See merge request !421

external/access/lums-passwords/lums-passwords.md

@@ -14,7 +14,7 @@ redirect_from:
 In addition to the standard university account, LCSB researchers and external collaborators are provided with the LUMS (LCSB User Management System) account.
 This serves for internal authentication for resources provided by the LCSB, e.g. LCSB hosted [GitLab](https://gitlab.lcsb.uni.lu), LCSB [OwnCloud](https://owncloud.lcsb.uni.lu) storage or access to virtual machines.
 
-## Requesting LUMS account
+## Requesting LUMS account as LCSB/DLSM members
 
   1. Go to [service.uni.lu](https://service.uni.lu).
 
@@ -25,12 +25,35 @@ This serves for internal authentication for resources provided by the LCSB, e.g.
      *  Choose **LCSB** ticket service:<br/>
 <img src="img/lums_ticket-main.png" height="300px"><br/>
 
-     *  Navigate to **"BioCore: Application Services"** and choose **"[Request for] a new LUMS account**:<br/>
-    <img src="img/lums_ticket-request.png" height="300px"><br/>
+      *  Navigate to **"LCSB IT: Account Management Services"**, choose **" LUMS- New account"** and fill the [Form](https://service.uni.lu/sp?id=sc_cat_item&sys_id=c536257ddb336010ca53454039961936&sysparm_category=6b76697ddb336010ca534540399619f8):<br/> 
+    <img src="img/lums_ticket-request.png" height="350px"><br/>
 
      * If you know already to which services you need access, please specify it in the ticket.
 
-In case you are not a member of the university, please ask your collaborator at the university to request the account for you.
+## Requesting LUMS account as external collaborator, UL members or  UL student
+
+* In case you are not a member of LCSB/DLSM, please ask your collaborator at LSCB/DLSM to request the account for you. You will need to provide an institutional email address. 
+* Once the account is created, you will receive an email with your new LUMS account details and how to access services and VMS.
+
+## Requesting LUMS account for externals collaborators, UL members or UL students 
+
+ When the account holder is an external collaborator,  UL member (but not a LCSB/DLSM member), or UL student :
+
+  1. The account holder must have an account manager assigned. The account manager has to be a LCSB/DLSM member.
+
+  2. The account manager should request the account on ServiceNow. A form with the following information will then be created, which the account manager must sign:
+
+  
+      * The full name of the account holder, 
+      * The institutional email,
+      * and the validity period of the account, otherwise the  account will be valid until the 31st March of the following year. 
+
+  3. Access to Owncloud and GitLab needs to be approved by the account manager and access to other services or VMs need to be approved by the service or VM owner.
+
+  5. At the end of the account validity, the account manager must sign a new form (as specified in step 2) in order to extend it.
+  > In case the assigned account manager changes, the new account manager must also sign a new form immediately and confirm the access permissions by informal approval.
+  The assigned account manager must fulfill the criteria in 1), otherwise the account will be disabled immediately. 
+
 
 ## (Re-)Activating LUMS account upon receiving credentials or after password reset